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商务文员英语口语

作者: 陈苡晴
出版时间: 2014-08-01
发布时间: 2020-11-04
阅读热度: 10
综合评分: 0
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《商务文员英语口语》内容简介

本教材坚持“工学结合、项目驱动”的编写思想,根据秘书职业的成长规律,将秘书岗位分为前台文员、部门经理助理(本教材将这两者合并)、高级助理,遵循由浅至深、从易到难的原则,将教学内容整合为8个单元、14个语言工作任务和4个工作项目。本教材最大的特点在于以主人公Ms.Lala的励志故事情节展开,配以诙谐的漫画插图、生动的语言、有趣的自我评价机制、实用的项目交互视频,力求让学生兴趣盎然地进入秘书工作角色,收到事半功倍的学习效果。陈苡晴,深圳信息职业技术学院应用外语学院教师,曾担任英国牛津布鲁克斯大学商务管理学院商业与企业专业课程助理。

《商务文员英语口语》章节目录
  • 前言
  • Unit1 Handling Telephone Calls—Initial Stage
  • Task1 Making an Appointment
  • Introduction
  • Sample
  • Activity 1 Compete for the best problem solver.
  • Activity 2 Compete for the best negotiator.
  • Task2 Taking Messages
  • Introduction
  • Sample
  • Activity 1 Decode the weird messages and answer the questions.
  • Activity 2 A secretary's example of taking telephone messages.
  • Task3 Making Hotel Reservation
  • Introduction
  • Sample
  • Activity 1 Word-stealing game.
  • Activity 2 Match hotel pictures with names.
  • Activity 3 A helpful secretary.
  • Task4 Making Flight Reservation
  • Introduction
  • Sample
  • Activity 1 Book a plane ticket.
  • Activity 2 Match the pictures of airlines with names.
  • Activity 3 Book a plane ticket on the phone.
  • Unit2 Daily Business Reception
  • Task5 Daily Reception
  • Introduction
  • Sample
  • Activity 1 What should I say?
  • Activity 2 Help!
  • Describing the Four Stages of a Project
  • Project1 Daily Reception
  • Background
  • Section 1 Project Introduction
  • Section 2 Project Procedures
  • Section 3 Project Action Plan
  • Activity 1 What is the essential information of the project?
  • Activity 2 Can I make the project agenda satisfactory for the visitors?
  • Activity 3 Which department shall I contact to solve the problems of the visitors?
  • Activity 4 Feedback from the visitors.
  • Section 4 Project Presentation
  • Section 5 Project Evaluation
  • Section 6 Project Story
  • Unit3 Daily Meeting Management
  • Task6 Daily Meeting
  • Introduction
  • Sample
  • Activity 1 Do as secretaries do.
  • Activity 2 A matter of preference.
  • Activity 1 Understanding the meaning of meeting minutes.
  • Activity 2 Help someone who…
  • Activity 3 Make a dialogue.
  • Activity Secretaries after a meeting.
  • Unit4 Daily Management
  • Task7 Arranging Recruitment
  • Introduction
  • Sample
  • Activity 1 Guess which expression it is.
  • Activity 2 Create a successful recruiting advertisement.
  • Activity Name the pictures.
  • Task8 New Arrival
  • Introduction
  • Sample
  • Activity 1 Help the new colleague out.
  • Activity 2 Get ready for the Orientation Day.
  • Describing the Four Stages of a Project
  • Project2 Arranging Recruitment
  • Background
  • Section 1 Project Introduction
  • Section 2 Project Procedures
  • Section 3 Project Action Plan
  • Activity 1 What are our goals?
  • Activity 2 Who could qualify for the task?
  • Activity 3 What emergency plans could we use?
  • Activity 4 Which Is the most efficient medium to be used?
  • Activity 5 Did we do a good job?
  • Section 4 Project Presentation
  • Section 5 Project Evaluation
  • Section 6 Project Story
  • Unit5 Handling Telephone Calls—Advanced Stage
  • Task9 Settling Customer Complaints by Telephone
  • Introduction
  • Sample
  • Activity 1 Display professionalism of a secretary.
  • Activity 2 Learn to comfort others.
  • Activity 3 Who is the best problem killer?
  • Task10 Trading by Telephone
  • Introduction
  • Sample
  • Activity 1 Jigsaw game.
  • Activity 2 Draw lots and make dialogues.
  • Unit6 Advanced Business Reception
  • Task11-1 Meeting Guests at the Airport
  • Introductions
  • Sample
  • Activity 1 What a mess!
  • Activity 2 The super star is coming!
  • Task11-2 Reception Dinner
  • Introduction
  • Sample
  • Activity 1 Match the names with the pictures.
  • Activity 2 Cheers!
  • Activity 3 Dine with your Idol.
  • Task11-3 Sightseeing 1
  • Introduction
  • Sample
  • Activity 1 Do a favour.
  • Activity 2 Happy Water-Splashing Festival!
  • Task11-4 Sightseeing 2
  • Introduction
  • Sample
  • Activity 1 Have a cup of tea.
  • Activity 2 Savor tea.
  • Task11-5 Seeing Off
  • Introduction
  • Sample
  • Activity 1 Choose the sentence with different meaning from the others.
  • Activity 2 Design a farewell card.
  • Describing the Four Stages of a Project
  • Project3 Advanced Business Reception
  • Background
  • Section 1 Project Introduction
  • Section 2 Project Procedure
  • Section 3 Project Action Plan
  • Activity 1 Put the eggs in the right baskets.
  • Activity 2 Ask for more eggs.
  • Activity 3 Carry the basket and prepare the meal.
  • Activity 4 How much does it cost?
  • Section 4 Project Presentation
  • Section 5 Project Evaluation
  • Section 6 Project Story
  • Unit7 Arranging Conferences
  • Task12 Arranging Large Conferences
  • Introduction
  • Sample
  • Section 1 A Secretary's Duty Before A Conference
  • Activity Keep steps of arranging conference in mind.
  • Section 2 A Secretary's Duty During A Conference
  • Activity Be familiar with the contents of minutes.
  • Section 3.A Secretary's Duty After A Conference
  • Activity Make a thank-you call.
  • Unit8 Senior Management
  • Task13 Conducting Interviews
  • Introduction
  • Sample
  • Section1 Before an Interview
  • Activity Job description or person specification
  • Section 2 During an Interview
  • Activit Popular questions in an interview.
  • Section 3 After an Interview
  • Activity Why was Jane rejected?
  • Task14 New Staff Orientation
  • Introduction
  • Sample
  • Activity1 Build vocabulary for office equipments
  • Activity2 A green hand's questions for the first day
  • Activity3 HR's preparation for welcoming a new employee.
  • Describing the Four Stages of a Project
  • Project4 Attending a Large Exhibition
  • Background
  • Section 1 Project Introduction
  • Section 2 Project Procedures
  • Section 3 Project Action Plan
  • Activity1 Which departments are responsible for the solutions of the following problems?
  • Activity2 Which group am I in?
  • Activity3 When these tasks should be finished?
  • Activity4 What should I do?
  • Activity5 What has Lala got from the exhibition?
  • Section 4 Project Presentation
  • Section 5 Project Evaluation
  • Section 6 Project Story
  • 参考文献
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